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Sell with OctiFi
What is OctiFi?
How does OctiFi help grow my business?
How does the Pay Later in 3 instalments work?
How long is the credit approval process for my customers?
How do my customers use OctiFi to pay in instalments?
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Cancellations and Refunds
How do I cancel or refund an order?
Do I have to pay any OctiFi fees for a cancelled or refunded order?
How does OctiFi protect my customer data?
Pay Later from OctiFi
What is Pay Later from OctiFi?
How does Pay Later work?
I'm a first time Pay Later user. Any requirements?
How much am I eligible to spend?
Which payment methods are accepted by Pay Later?
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Registering using MyInfo
What is MyInfo?
How to register using MyInfo?
Who can use MyInfo?
What type of information will OctiFi be accessing from MyInfo?
Can I change my scheduled due dates on my instalments?
Can I change the card on file?
How do I close my OctiFi account?
Returns and Cancellations
How do I cancel an order?
How do I return a purchase?
I returned my purchase, what happens next?
Disputes and Refunds
How will I receive my refunds?
How long will it take until I receive my refunds?
How do I report a problem with my purchase using OctiFi?
When is my payment due?
Will I receive payment reminders?
I received an error trying to make a payment. What should I do?
Does OctiFi protect my personal information?
Getting started with us
Delivery and Shipping
Orders and refunds
Gifts and coupons
Grow your Business