Helpdesk

Sell with OctiFi 12

• What is OctiFi?
• How does OctiFi help grow my business?
• How does the Pay Later in 3 instalments work?
• How long is the credit approval process for my customers?
• How do my customers use OctiFi to pay in instalments?

See all 12 articles

Cancellations and Refunds 2

• How do I cancel or refund an order?
• Do I have to pay any OctiFi fees for a cancelled or refunded order?

Security 1

• How does OctiFi protect my customer data?

Pay Later from OctiFi 11

• What is Pay Later from OctiFi?
• How does Pay Later work?
• I'm a first time Pay Later user. Any requirements?
• How much am I eligible to spend?
• Which payment methods are accepted by Pay Later?

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Registering using MyInfo 4

• What is MyInfo?
• How to register using MyInfo?
• Who can use MyInfo?
• What type of information will OctiFi be accessing from MyInfo?

Account Management 3

• Can I change my scheduled due dates on my instalments?
• Can I change the card on file?
• How do I close my OctiFi account?

Returns and Cancellations 3

• How do I cancel an order?
• How do I return a purchase?
• I returned my purchase, what happens next?

Disputes and Refunds 3

• How will I receive my refunds?
• How long will it take until I receive my refunds?
• How do I report a problem with my purchase using OctiFi?

Payments 3

• When is my payment due?
• Will I receive payment reminders?
• I received an error trying to make a payment. What should I do?

Security 2

• What is OctiFi's privacy policy?
• Does OctiFi protect my personal information?

Your account 0

Delivery and Shipping 0

Your order 0

Gifts 0

Coupons 0

Privacy policy 0

Opt-out policy 0

Grow your Business 0