Insufficient funds - We’ll email you letting you know that your payment was declined if sufficient funds are not available to cover your payment.  OctiFi will automatically make 2 more payment attempts within 4 days of the original scheduled payment date, so please make sure that the card connected to your account is up to date, and has enough funds.


Email not received - If you haven't received your statement or login email, try checking your spam folder.  If you're still experiencing issues, please contact OctiFi Customer Service.